Business Excellence Manager

Map Pin Gurgaon or Mohali

ClockFull time

About Fitelo:

We are Fitelo, your No.1 app for weight loss, diet planning, and better overall well-being. We’re dedicated to giving you the very best of health and lifestyle from the comfort of your home or office. Every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better.

Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re a team of health care experts from doctors to dietitian’s to fitness coaches helping people to achieve their fitness goals.

About the role:

We are looking to hire dedicated Business Excellence Manager, whose primary responsibility will be to drive and execute process improvement initiatives and optimize workflows to enhance Fitelo client experience.

We need a professional who has:

  • Bachelor’s or Master’s degree in business, operations management, or a related field.
  • 4-6 years of experience in business process optimization or consulting.
  • Proven experience in managing process improvement projects and initiatives using Lean Six Sigma
  • Strong analytical and problem-solving skills with a data-driven approach.
  • Excellent communication and interpersonal skills with the ability to work collaboratively with
    cross-functional teams.
  • Strong project management skills with the ability to prioritize and manage multiple projects
  • Proficiency in using process mapping and visualization tools.
  • Passion about delivering exceptional client experience.

Specifically, you will:

  • Continuously map the user journey and identify areas for improvement that enhance the client experience.
  • Conduct time and motion (T&M) studies to identify process efficiencies and team-level utilization of resources.
  • Collaborate with various stakeholders, including cross-functional teams, to identify gaps and develop effective strategies that address identified issues.
  • Develop and implement process improvement projects that streamline workflows, reduce costs, and improve overall operational efficiency using methodologies such as Lean Six Sigma.
  • Apply consulting methodologies to work collaboratively with cross-functional teams to develop standard operating procedures (SOPs) that enhance overall process efficiency and comply with industry best practices.
  • Conduct data-driven analyses to identify process improvement opportunities and prioritize initiatives based on their potential impact and feasibility.
  • Utilize industry-standard methodologies, such as Lean Six Sigma, to drive process improvements and provide expert recommendations to stakeholders.
  • Monitor the effectiveness of implemented process changes and making necessary adjustments to ensure continuous improvement.
  • Develop and deliver process improvement training to team members as required.
  • Create and maintain process documentation/SOPs to ensure compliance with establishe procedures and enable effective knowledge transfer.

Ready to hop aboard?

Join the team that is changing the way the world looks at weight loss.

Invalid Email
Invalid Name

Upload your CV/Resume

Choose a file
Upload pdf/doc/docx below 2MB
Invalid File
Successfully applied!

The first step to a healthier you starts here. Talk to our experts now

Get access to 500+ healthy and tasty recipes, fitness tips and more. Subscribe to our newsletter