About Fitelo:

We are Fitelo, your No.1 app for weight loss, diet planning, and better overall well-being. We’re dedicated to giving you the very best of health and lifestyle from the comfort of your home or office. Every day is a chance to flip the script. An invitation to take everything we know and re-invent it. Do it better.

Never settle for good enough. Every day we get up, invent, adapt, improvise, find new ways to collaborate, and do the unexpected. We’re a team of health care experts from doctors to dietitian’s to fitness coaches helping people to achieve their fitness goals.

About the role:

We are looking to hire dedicated Business Excellence Manager, whose primary responsibility will be to drive and execute process improvement initiatives and optimize workflows to enhance Fitelo client experience.

We need a professional who has:

• Bachelor’s or Master’s degree in business, operations management, or a related field.
  
• 4-6 years of experience in business process optimization or consulting.
  
• Proven experience in managing process improvement projects and initiatives using Lean Six Sigma
  methodologies.
  
• Strong analytical and problem-solving skills with a data-driven approach.
  
• Excellent communication and interpersonal skills with the ability to work collaboratively with
  cross-functional teams.
  
• Strong project management skills with the ability to prioritize and manage multiple projects
  simultaneously.
  
• Proficiency in using process mapping and visualization tools.
  
• Passion about delivering exceptional client experience.

Specifically, you will:

• Continuously map the user journey and identify areas for improvement that enhance the client experience.
  
• Conduct time and motion (T&M) studies to identify process efficiencies and team-level utilization of resources.
  
• Collaborate with various stakeholders, including cross-functional teams, to identify gaps and develop effective strategies that address identified issues.
  
• Develop and implement process improvement projects that streamline workflows, reduce costs, and improve overall operational efficiency using methodologies such as Lean Six Sigma.
  
• Apply consulting methodologies to work collaboratively with cross-functional teams to develop standard operating procedures (SOPs) that enhance overall process efficiency and comply with industry best practices.
  
• Conduct data-driven analyses to identify process improvement opportunities and prioritize initiatives based on their potential impact and feasibility.
  
• Utilize industry-standard methodologies, such as Lean Six Sigma, to drive process improvements and provide expert recommendations to stakeholders.
  
• Monitor the effectiveness of implemented process changes and making necessary adjustments to ensure continuous improvement.
  
• Develop and deliver process improvement training to team members as required.
  
• Create and maintain process documentation/SOPs to ensure compliance with establishe procedures and enable effective knowledge transfer.

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