CUSTOMER EXPERIENCES
Explore real customer experiences, transformation stories, feedback about Fitelo coaches and dietitians, app experiences, and answers to common questions.
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As of October 2026, Fitelo is rated 4.7/5 on Google Play (12,520 ratings), 4.6/5 on the Apple App Store (4,600 ratings), 4.9/5 on Google (20,828 reviews) and 5.0/5 on JustDial (20,775 ratings). On PissedConsumer, Fitelo averages 2.2/5 from 118 rated reviews (219 reviews in total).
Customers most often praise the home-food diet plans and the support of their dietitian. The most common complaints are about refunds, automatic renewal charges and slower support after payment. We answer each of these openly below.
Complaints and our answers Fitelo app review Is Fitelo genuine? Customer care
CUSTOMER FEEDBACK
Every customer's journey is different. Explore real experiences, transformation stories, and feedback to understand what the Fitelo experience may look like.
Customers share their experiences with personalized nutrition guidance designed around their goals, preferences and lifestyle.
Explore experiences with Fitelo's coaches and dietitians, including guidance, accountability and ongoing support.
Read customer experiences and transformation stories to see how different people approached their health and wellness goals.
Not every Fitelo review is positive, and you should see the criticism before you pay. These are the issues customers raise most often on PissedConsumer, Google Play and JustDial, with our current position on each.
What customers report: difficulty getting money back after cancelling, or after deciding the plan was not right for them.
Our current policy: Fitelo premium plans are not refundable once purchased, and cancelling a subscription does not lead to a refund. This is set out in our Terms & Conditions. Some plans include a pause option for specific events (for example, pregnancy). Ask which terms apply to your plan before you pay, and ask for the answer in writing.
What customers report: renewal charges they did not expect.
What to know: subscriptions bought inside the Fitelo app through Google Play or the App Store renew automatically until you cancel them in your Play Store or Apple ID subscription settings. Deleting the app does not cancel a subscription. Step-by-step instructions are in the customer care section below.
What customers report: quick replies before payment, slower replies afterwards.
What to do: if your coach has not contacted you, or replies are slow, message Product Support on WhatsApp at +91 97799 04052 with your registered phone number.
What customers report: a change of dietitian partway through, or meal plans that did not feel personal.
What to do: your plan is meant to fit your food preferences, routine and any health conditions. If it does not, ask your coach to revise it, and contact Product Support if it is not changed.
What customers report: faulty smart scales and slow replacements.
What to do: contact Product Support with your order ID and a photo or short video of the problem.
Some results for "Fitelo reviews", for example on AmbitionBox or Glassdoor, are reviews by employees about working at Fitelo, not by customers about the programme. They are worth reading, but they describe a different experience.
The Fitelo app is free to download on Android and iPhone. It is where customers see their personalised diet plan, track their progress and stay in touch with their coach. Some features need a paid Fitelo plan or an in-app purchase.
| Store | Rating | Number of ratings | Read the reviews |
|---|---|---|---|
| Google Play (Android) | 4.7 / 5 | 12,520 | Google Play listing |
| Apple App Store (iPhone) | 4.6 / 5 | 4,600 | App Store listing |
Ratings as of 1 October 2026. To see current feedback rather than older praise, sort the reviews by "Most recent" on either store before you decide.
More customer experiences in this category will be added as verified stories become available.
Customer experiences and results vary from person to person. The stories shared here represent individual experiences and are not a guarantee of future results.
Fitelo describes its approach around personalized plans, dedicated coaches and routine progress tracking. The goal is to make nutrition and lifestyle changes easier to understand and fit around individual needs and routines.
Support tailored around individual goals, preferences and routines.
Regular guidance and progress tracking can help customers stay consistent with their goals.
Customers can connect with their Fitelo coach or dietitian throughout their journey.
Behind every plan is a team focused on helping customers understand their goals, build sustainable habits and stay accountable.
A Fitelo dietitian listed among the company's health experts.
View Profile
A Fitelo dietitian listed among the company's health experts.
View Profile“It has been a good one and a half month journey so far with my dietitian Naman.”
“My journey with Fitelo has been wonderful. Dietitian Sukhleen is very friendly.”
“The dietitians at Fitelo are very understanding and cooperative.”
Fitelo's published approach moves from understanding a customer's needs to personalization, regular tracking and progress.
Understand the customer's goals, lifestyle and current routine.
Create a plan designed around individual needs and everyday life.
Check in with a personal coach to monitor progress and address questions or concerns.
Use ongoing progress tracking to understand how the plan is working and make appropriate updates.
Explore the health experts and dietitians featured by Fitelo.
Individual customer experiences vary. Information shown here describes Fitelo's published coaching approach and individual customer feedback; it is not medical advice or a guarantee of results.
If you are asking whether Fitelo is real or fake: Fitelo is a registered Indian company. These are facts you can check yourself.
Being a genuine company does not mean every customer is happy. Read the common complaints above, compare reviews on several platforms, and ask for your plan terms in writing before you pay.
The Fitelo app brings your personalized plan, health tracking, nutrition resources and coach connection together in one place.
Access your custom nutrition and fitness plan through the Fitelo app.
Track key health metrics and keep an eye on your journey through the app.
Talk to your dedicated coach and stay connected throughout your Fitelo experience.
Explore nutrition content and access a library of recipes available through the Fitelo app.
Take your Fitelo experience with you wherever you go.
Plan your meals, follow your personalized guidance, track your health journey and connect with your support team from one place.
Learn How Fitelo WorksCustomer experiences are individual. These themes summarize published Fitelo customer stories and should not be interpreted as medical advice or a guarantee of results.
COMMON QUESTIONS
Before choosing a weight-loss program, it’s natural to have questions about plans, coaching, payments, cancellations, and support. Here are some of the questions customers commonly consider.
Fitelo describes its approach around personalized nutrition guidance, coaching and support, progress tracking, and ongoing guidance. Plans are designed around an individual's circumstances rather than promising one fixed approach or a specific amount of weight loss.
Yes. Fitelo presents its plans as personalized according to an individual's goals, preferences, lifestyle and requirements. The exact plan and level of personalization can depend on the service and the information considered during the planning process.
If you want to cancel, review Fitelo's current cancellation and subscription terms and follow the applicable process for your plan. Cancellation and refund are separate matters, so check the current terms before making a purchase or cancellation decision.
Fitelo's current FAQ states that it does not offer refunds on canceled subscriptions. Its Terms & Conditions also state that payments for FITELO premium plans are not refundable. Please review the current terms applicable to your plan before purchasing.
For questions or concerns about your plan, account, subscription or service, use Fitelo's official support and contact channels. The official Contact Us page provides ways to reach the Fitelo team for assistance.
No outcome should be assumed from another customer's experience. Results can vary based on individual circumstances, starting point, goals, lifestyle, consistency and how closely a person is able to follow their plan.
Reviews can naturally vary between platforms because different groups of customers may leave feedback, people may comment on different parts of their experience, ratings can reflect different time periods, and each platform has its own audience and review system. Looking at feedback across multiple sources can provide broader context.
Before joining, you can review Fitelo's official website, program and service information, FAQs, Terms & Conditions, published customer stories, and app information. Independent app-store reviews can also help you understand how other users describe their app experience.
Review the official Fitelo information or contact Fitelo directly for questions about your specific plan, subscription, or account.
Already a Fitelo customer and need help with your plan, app, payment or smart scale? Use Product Support.
Fitelo, E-190, 2nd Floor, Industrial Area, Sector 74, Phase 8B, Mohali, Punjab 140308, India
Android: open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions → Fitelo → Cancel subscription.
iPhone: open Settings, tap your name, then Subscriptions → Fitelo → Cancel Subscription.
Deleting the app does not cancel a subscription.
Message Product Support or email contact@fitelo.co with your registered phone number, your plan or order ID, and a short description of the problem.